Creating an Installation Log File

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If you are having trouble installing any GEOVIA software, it could be down to one of the following reasons:

 

a. You have IT restrictions that prevent the installation

b. The installer file is corrupted

c. Some files are missing

d. The Windows version installed on your machine is not compatible with the software

e. Others

 

Usually, when installation does not complete there should be an error message but without it, it could be a challenge to figure out the cause. Having an installation log file could help the support consultants understand the problem and therefore speed up the resolution.

 

Follow these simple steps to create the log file:

1. Open any text editor (i.e. notepad) and save a blank document as installation_log.txt

2. Edit the following command: msiexec /i “C:<YourPath><installation file>.msi” /L*V “<Path Where you saved the log file>installation_log.txt”

 

Replace <Your Path> with the directory of the msi installer and <installation file> with the name of the installer.

 

 

3. Press Windows + R on your keyboard to launch “Run/Search Windows”

4. Type “cmd” and press Enter

 

 

 

5. In this example, your command prompt should look like:

 

 

 

6. The installer will automatically be launched, follow the steps to install. Any issues that occur during installation will be logged onto the installation_log.txt file.

7. Email this file to support.newrequest@3ds.com or geovia.support@3ds.com for further analysis.

 

 

 

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Marck Maramat

Technical Customer Support Consultant – Mining | Marck is a Mining Engineer with more than 3 years of experience in Mining Operations and also more than 3 years of experience as a software consultant for GEOVIA Surpac, Minesched, and Whittle. He spent most of his practical time in underground block cave mining for copper and gold and he is highly experienced in short term planning. Since joining GEOVIA in 2017, Marck has leveraged his mining knowledge while helping improve GEOVIA user base experience.