Using GEOVIA’s Community Forum

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Today’s post comes from Martina Barnett, our Technical Customer Support Manager.

Over the last few years, the GEOVIA Discussion Forums have helped enable many GEOVIA software users to interact with each other via a global “User Community”.

Why join the User Community?

  • Fosters inter-user engagement to ask questions, exchange tips and discuss hot topics
  • Provides a platform for customer communication and issue resolution with knowledgeable GEOVIA staff that regularly monitor the site
  • Leverages your investment in your annual Maintenance & Support
  • Assists with our improved understanding of your interests
  • Provides a window into other solution-focused services and capabilities that we are able to provide

Should users choose to participate in one of our regular external beta programs, all beta installation files and Beta Testing Guide(s) can be found in the relevant Discussion Forums as well.

To participate in these Forums, login to GEOVIA Support and select the Discussion Forum link. If you don’t already have a login, simply select the Create New Account button and follow the instructions to create your own personal login. Please note that your license must be current to create a new account.


How do I post a new discussion?

Once you have logged into GEOVIA Support, follow these steps to enter a new post.

  1. Select the product applicable to your post.
    Selecting the product for your post in the GEOVIA Community Discussion Forum.
  2. Post a new topic by clicking Start New Topic. 
    Posting a new topic in a GEOVIA Community Discussion Forum.
  3. Give the topic a title and enter details in the dialog area. If you have data or image files that help to define the topic you’re posting about, use the Attach Files section to attach them to the post.
    Attach files to a post in the Discussion Forum.
  4. Click Post New Topic. All users within the GEOVIA Community, including GEOVIA staff, can read and respond to your topic.

 

How can I be sure to get all the latest news and posts from the GEOVIA Community Discussion Forum?

You can choose to be notified by email when any new posts are posted to a Discussion Forum.

  1. Select the product forum to follow from the list. Once you’re in the forum, click the Follow this forum button.Subscribe to updates in the Discussion Forum.
  2. When prompted, select the frequency of email notification that you would like.
    Select frequency of notification from the Discussion post.

 

Can I receive updates on just a specific topic/post?

Yes. You can choose to receive email notifications of traffic related to a specific post.

  1. Select the post of interest and click the Follow this topic button. 
    Subscribe to a specific post in the Discussion Forum.
  2. You will then have the option to select the frequency of notification as you would for following the forum.

 

Should you have any questions about posting in the GEOVIA Community Discussion Forum, please don’t hesitate to contact GEOVIA Support. In the meantime, Happy Posting! We hope to hear from you soon.

 

Looking for more information on GEOVIA Support? Check out these past posts:

Extended Hours for GEOVIA Technical Support
Troubleshooting the Support Help System
How-To Product Webinars Available on GEOVIA Support Center

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When mining companies seek to increase mine productivity, they turn to Dassault Systèmes for technology and services. It is home to world-renowned and award-winning mining solutions and to industry thought leaders who are pushing the boundaries of what’s possible in mining, through the GEOVIA brand. The largest global supplier of mining software, GEOVIA delivers comprehensive solutions in all major mining centers in more than 130 countries at over 4,000 sites.
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