At a dinner party, when I talk about my job, the first question I have to answer is always “your company builds aeroplanes, right?”. And the second one is “so you work at Dassault Systèmes Support? But what is Support exactly?” That’s why I came up with the idea of presenting our job to you all through a short video.

No, Support is not only about answering to the telephone in an overcrowded call-center. It’s a more complex organization built to interact directly with Dassault Systèmes’ clients and users so as to make sure that they are statisfied with our products.

And since a short video is better than a long speech…

[youtube width=”465″ height=”288″]http://www.youtube.com/watch?v=7MJy6wwyOTE

Is it clearer now?

By the way, this post will be followed by a series of interviews of (real) support people in the weeks to come so stay tuned! 🙂

Cheers,

Matthias